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What are your product sizes, colors, and exchange procedures?

The products purchased from Azrabutik.com can be exchanged if they are unused - Available
Exchanges must be made with our contracted courier company, Aras Kargo.

Parcels sent to us with payment on delivery from other courier companies will not be accepted.

When you make a product exchange, after receiving approval from the inspection, the exchange process is carried out once the product reaches our company.

- You only need to send the product to us within 7 business days, writing the color, size, and model name of the product you wish to exchange.

Exchange and Return Fee 100 TL

Whatsapp: 0536 637 73 70
Tel: 0850 532 71 15

Exchange Department Available
Help Support Department Available

We aim to assist you in every matter during working hours and are happy to help.

Will I pay for the return and exchange shipping costs?

You can send your package to us via "Cargo" with the return code you will receive from the "Returns and Refunds" page. Don't forget that the shipping cost should be covered by you.
Returns and Refunds Fee: 80 TL
Exchange and refund process will not be carried out for products that have damaged, cannot be resold due to removed labels, or have been used.

Are there any deductions in return transactions?

The amount you paid for the products you return in your shopping is refunded to you after deducting the shipping fee. The amount of the products you purchased is deposited into your account within 7 business days of payment at the door or by credit card. The shipping fee you paid to reach the products and the Cash on Delivery Service Fee collected for your Cash on Delivery orders are not refunded.